Managed Services
Since our inception, Managed Services has been one of our key offering supporting Oracle EBS customers.
We work to understand your current systems and business processes and help you stabilize, support and maintain your systems allowing you to focus on other priorities.
Based on our past experience, we have narrowed down the art of maintaining Oracle Applications efficiently with the minimum (right mix of) resources to a science.
We will evaluate your business needs and provide the right blend of Process Consultants, Oracle Applications Functional and Oracle Applications Technical consultants and DBAs.
We also work with our managed services clients to let you tap into our pool of Oracle Talent for enhancements or customizations you may need to execute from time to time.
Our Managed Services (Process team) can help bring in efficiency and cut down the processing time for the below critical business functions
- Sales Forecasting
- Order Processing & Fulfillment
- Budgeting across Enterprise
- Integrations with up-stream and down-stream systems
- Period End Close and Year End Closing
- Reconciliation with Bank Statements
- SEC Reporting and Compliance with US GAAP
- Payroll Processing
- Azure support
We can also enhance your managed services by utilizing dedicated near-shore and off-shore resources. We can use your ticketing system or leverage our own ticketing system to ensure all defects and enhancements are logged and tracked clearly to a final resolution. Our ticketing system is highly scalable and can provide a good audit trail and change control for any changes needed to your systems.
Our Managed Services (Infrastructure team) helps increase the uptime and stability of the system along with the below critical functions.
- Cloning of Development and Test Systems
- Patching Services (Manual Patch & Hot Patch)
- 24/7 monitoring and support
- Upgrades and Platform migrations
- Application Administration